Shipping policy

4. SHIPPING POLICY

Effective from: 8 September 2026

1. Payment methods

Depending on the options shown at checkout, Customers may pay using:

Online card payment

Card payments may be processed through Shopify Payments.

PayPal

Where available, Customers may pay using PayPal.

Cash on Delivery

Where available, an Order may be paid for when the parcel is received.

A separate Cash on Delivery handling fee may apply.

The exact fee will be displayed before the Order is placed.

Whether cash or card payment is available on delivery depends on the particular carrier and delivery method.

2. Delivery in the United Kingdom

Orders are processed and fulfilled through our logistics partner Webshippy.

The available delivery methods and carriers are displayed during checkout.

3. Delivery charges

The exact delivery charge is shown before the Customer places the Order.

The charge may depend on:

delivery method;
delivery address;
Order value;
active promotions.

We may offer free delivery once a specified Order value is reached.

The applicable threshold will be displayed on the Website or during checkout.

The delivery charge displayed at checkout for the relevant Order is the applicable charge.

4. Processing time

Orders are usually prepared within:

1 to 3 working days.

Orders placed at weekends or on public holidays will generally begin processing on the next working day.

5. Delivery time

After dispatch, delivery usually takes:

2 to 4 working days.

The overall estimated time is therefore typically:

3 to 6 working days.

These times are estimates.

6. Possible delays

Delivery may take longer during:

Black Friday;
Christmas;
Mother’s Day;
Father’s Day;
other major promotions;
public holidays;
periods of high courier demand;
exceptional circumstances outside our reasonable control.

7. Home delivery

Customers must provide accurate and complete:

recipient name;
delivery address;
postcode;
telephone number;
email address.

The courier may contact the Customer by:

SMS;
email;
telephone;
its own tracking system.

8. Tracking

Once an Order has been dispatched, tracking information may be sent by:

email;
SMS;
the courier’s tracking service.

Tracking availability depends on the relevant carrier.

9. Incorrect delivery details

If you notice an error in your delivery details, contact us as soon as possible:

info@everkeep.uk

If the Order has not yet been processed or dispatched, we will try to update the information.

Once the parcel has been handed to the courier, changes may no longer be possible.

10. Failed delivery

If delivery cannot be completed because of incorrect details or another reason attributable to the Customer, the parcel may be returned to us.

A new delivery may require payment of reasonable additional delivery costs actually incurred.

11. Uncollected parcel

Failing to collect a parcel does not automatically constitute cancellation of the Contract.

If a parcel is returned because of circumstances attributable to the Customer, we may seek recovery of actual and demonstrable costs where permitted by law.

12. Unavailable Product

If we are unable to supply a Product, we will inform the Customer.

Any amount already paid for an unavailable Product will be refunded.

13. Damaged parcel

If a parcel appears visibly damaged when delivered, we recommend taking photographs.

If the Product itself is damaged, please contact:

info@everkeep.uk

Please include, where possible:

Order number;
description of the issue;
photographs of the packaging;
photographs of the Product.

14. Incorrect or missing Product

If an Order contains:

the wrong Product;
an incorrect quantity;
a missing Product,

please contact:

info@everkeep.uk

Where the mistake is ours or our logistics partner’s, we will resolve the issue without imposing unjustified additional costs on the Consumer.

15. Risk during delivery

For consumer Orders, risk generally remains with us until the Product is physically received by the Consumer or a person identified by the Consumer other than the carrier.